Privacy Policy
Last Updated: 12th May 2026
Your privacy matters to us. Whether you are new to Pixelmay or a long-time member, please take the time to read and understand our privacy practices. We reserve the right to update this policy at any time — the latest version will always be available on this page. Continuing to use Pixelmay after any changes means you accept those changes.
Personal Information We Collect
The personal information we collect may include the following:
A. Account Profile — when you create an account, we may collect your name, email address, username, and password. You may also add optional profile details such as a profile picture or social media handles. Applicable legal grounds: contract performance, consent, legitimate interests.
B. Device Information — information automatically collected about your device, including hardware, operating system, and browser type. Applicable legal grounds: legitimate interests, consent, contract performance.
C. Location Information — information collected via analytics to determine your general location, including IP address and domain name. Applicable legal grounds: legitimate interests, consent, contract performance.
D. Server Log Information — information generated by your use of Pixelmay, automatically collected and stored in our server logs, including device details, location, and pages visited. Applicable legal grounds: legitimate interests, consent, contract performance.
E. Correspondence — information you provide when contacting us, including questions, inquiries, and support requests. Applicable legal grounds: legitimate interests, consent, contract performance.
F. Payment Information — payment details such as credit or debit card numbers are processed directly through Stripe and are never stored or accessed by us. For more information, see Stripe's Privacy Policy.
We also use standard tracking technologies such as cookies and pixel tags to recognize you as a user, improve our services, and customize your experience. By using Pixelmay, you agree that we may collect and share this data with trusted third-party service providers such as analytics platforms. Note that blocking cookies may limit your access to certain features.
How We Use Personal Information
We use the personal information we collect to:
A. Provide and maintain the Pixelmay Service, including customer support
B. Improve and develop new features and functionality
C. Respond to inquiries and requests
D. Send relevant information about our products and services
E. Monitor usage and conduct security checks
F. Analyze usage trends and preferences
G. Generate anonymized reporting data
H. Investigate legal claims
I. Carry out purposes for which we obtain consent from time to time
J. Comply with applicable laws and regulations
How We Share Personal Information
We may share your personal information with law enforcement or government entities when required by law or in response to a valid court order. We may also share information in the event of a business reorganization, merger, or sale.
We work with trusted third-party service providers for functions such as payment processing, hosting, data storage, fraud detection, and technical support. These providers access your information only as needed to perform their services and are not permitted to use it for any other purpose.
Information Security
We take your privacy seriously. We use SSL encryption, restrict access to personal information on a need-to-know basis, and periodically review our data collection and storage practices. Our payment processor Stripe encrypts and securely stores all payment information.
No method of data transmission or storage is 100% secure. If you believe your account or information has been compromised, please contact us immediately.
Retention of Personal Information
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
Your Rights
Depending on your location and applicable data protection laws, you may have the right to:
A. Access — request a copy of the personal information we hold about you
B. Correction — request that inaccurate or incomplete information be corrected
C. Erasure — request deletion of your personal information in certain circumstances
D. Restriction — request that we limit how we process your information
E. Transfer — request that certain information be transferred to another party
F. Objection — challenge our processing of your information
G. Automated Decisions — request human review of any automated decisions that affect you
H. Withdraw Consent — where processing is based on consent, withdraw it at any time
Direct Marketing
We may occasionally send marketing communications about our products and services. You can opt out at any time by clicking the unsubscribe link in any email or by contacting us directly. Opting out of marketing does not affect service-related communications.
Data Transfer
Your information may be stored and processed in countries where we or our service providers operate. Where applicable, we comply with GDPR requirements for transferring personal information outside the EU/EEA.
Third Party Websites
This Privacy Policy applies only to Pixelmay. We are not responsible for the privacy practices of third-party websites or services and encourage you to review their policies before use.
Children's Privacy
Pixelmay is not directed at children under the age of 13 (or 16 in the EEA). We do not knowingly collect personal information from minors without parental consent. If you believe a minor has provided us with their information, please contact us and we will delete it promptly.
Contact Us
For any questions about this Privacy Policy, to exercise your rights, or to make a complaint, please contact us.